Client Reviews (from Nextdoor, Square and Google)
Reviews from clients on Nextdoor
Arlene
Sandy has helped me with my computer for years. He is quick to respond, gets my computer fixed quickly and is someone I trust with my computer
Julie
fast, accurate, knowledgeable service. I'm not very computer savvy but don't worry because I know Sandy Lack is always there to get into my computer and fix my problem, whatever it is. I wouldn't think of using anyone else.
Judy
Sandy is the most efficient person to ever help me on my computer. He is thorough and quick. If you have any problems just give him a call and he can fix it.
Charles
Having Sandy available on ''Sparks Help" is the best thing I've done. He's available, efficient and reasonable.
Sue
I have used Sandy at SparksHelp.com for all my computer needs for years. He was recommended by a friend, and I have been fortunate to have Sandy take care of and answer questions about my laptop and iPad when any problems occur. He’s reliable, prompt, patient, affordable and trustworthy. Give him a try…You won’t be disappointed. Sue
Trish
I love being able to reach out to Sandy day or evening, when I have computer issues. He is always willing to jump on to the computer remotely and fix whatever the problem is. He's sooooo helpful and reasonable.
Linda
I had used sparkshelp.com for many years while Sandy was in Sparks. His expertise is great, and is extremely affordable. I highly recommend using his computer service.
Howard
I am 77 years and not very computer savvy. Sandy has been to my home twice to get me going with new computers. He has also saved me from bad actors shutting down my computer. I would recommend Sandy to anyone with any problems with computers. I trust him.
Tony
I have used Sandy for over 10 years and I am extremely satisfied with his service and prices. He is always available when you need him and he can fix any problem you may encounter with you computer. Sandy gets a thumbs up and a 10 Star excellent rating!
Ken
I've used SparksHelp for about 10 years now and can strongly recommend the service. Sandy is a top-notch technician and really knows his stuff. He is also a great person who cares about his customers - he even fixed my machine for free once when I was out of work and short on funds. Highly recommended.
Marsha
Sandy has been a life saver for me. He has been to my house and was referred by a friend therefore I was comfortable with his online support. It is so important in todays environment to have a dependable trust worthy tech. He was available on a Sunday evening and took care of all of my issues. Not to mention you can text him and get a response.
Bob
I have used Sandy for almost 20 years and he has always done a great job for me at a fair price and I will continue to use him when ever I need help with my computers.
Sue
Sandy has kept my computers tuned and humming for years. The best part is he can do it remotely. Love Sandy's work!
Lisa
Sandy is the best computer tech I have ever used. He is able to fix most of my issues remotely and if he cannot he comes right over and takes care of all of problems. He checks back after a day or two to make sure everything is working properly. I highly recommend Sandy if you need any computer help.
Marci
I have used Sandy as my one and only Tech for 14 years. I text him, and timely he texts or calls me back- and remotely has assisted me with every issue I’ve had the thru years! My most recent need was after my laptop took a tumble on my carpet Sandy was my first call when the screen said-imminent failure-Sandy gave me advice and though my hard drive didn’t survive my thumb drive had my QuickBooks saved on it (thankfully)! I texted Sandy and he reminded me to sign in my Intuit acct and thankfully my QB download was there and ready to reinstall. Thank you Sandy! If you need a computer tech he can be your go-to like he will always be mine!
Sharon
One of the best things I like about Sandy's service is how quickly he responds to my frantic text messages. Recently, he installed a new router and reconnected all computers, printers and webcams. He helped me install Norton Security on my laptop, showed me how to clear browsing history and cookies, and how to stay current on software updates. Sandy also showed me how to print from my phone and tablet. I've been using Sandy for over 10 years — for both on-site and remote tech issues. He is so calm and patient with me. His demeanor makes it easier when I'm freaking out about tech challenges.
Janie
Wingfield Springs
Sandy at Sparkshelp.com. (775-219-1935) is fantastic. I've used him for many years and there's never been a problem he hasn't been able to fix. Plus he does it remotely which is so, so convenient.
In reply to: Can anyone recommend an affordable computer repair person?
Lisa
Bridle Path Homes
Try giving Sandy a call at Sparks Help. He always helps us quickly and his prices are reasonable. I don't see how you can figure this out if the keyboard won't even work.
In reply to: This may not be okay to ask but I will.
Sandy
Bridle Path Homes
Sparks Help! Sandy over there is the best and very reasonable!
In reply to: Looking for a recommendation
Camille
Calle De Plata
Computer Guy at Eagle Canyon and Pyramid 775-219-7935, honest, reliable, more than fair cost and quick response
Carme
Desert Springs
Call Sandy at Sparks Help(775) 219-7935
Lisa
Bridle Path Homes
Sandy at Sparks Help could help you. Give him a call.
In reply to: home network person needed
Risa
Spanish Springs 2
I’ve used him for years. He can usually help remotely. Very reasonable
Lorna
Cimarron
Sandy Lack has been helping me for years. Great doing business with him.
Lisa
Bridle Path Homes
Sandy Lack in the upstairs space next to 7-11. 775-219-7935.
Cheryl
Virgil Dr
We use Sandy at Sparks help.com. He has always been helpful.
Sandy
Bridle Path Homes
Sandy has always come through for me with my computer issues...he's the best and so convenient on Pyramid near 7-11.
Barbara
North Springs Estates/Wild Hawk Ridge
We use Sandy at Sparkshelp.com.
Kandas
Virgil Dr
Sandy at SparksHelp.com
Rosemary
Pebble Creek
Sandy Lack at Sparks Help is great and is usually available quickly.
Celestina
Eagle Canyon
Sandy at Sparks Help I have used him more than once, he knows what to do
Lynn
Pebble Creek
I use Sandy Lack at Sandy@SparksHelp.com. He is reasonably priced and has solved some unusual issues with my computer!
Jeff
Upper Highland Estates
I concur with the recommendations for Sandy at Sparkshelp.com as we have used him several times for a variety of computer related services.
In reply to: Fax installation
Pamela
Autumn Trails
Sparkshelp.com. Local and great service
Dianne
Pyramid Ranch Estates
Yes Sandy at Sparkshelp.com has been helping us for years now. Good service reasonable prices.
Pamela
Autumn Trails
He is very reliable and trustworthy
Vicki
Cimarron
Sandy at sparkshelp.com he is great highly recommend
Fred
Bridle Path Homes
DIDO! Sandy is great SparksHelp.com or 775-219-7935
Lisa
Bridle Path Homes
He's fast and reasonable. We just had this same issue a few months ago and he took care of it for minimal cost.
Clients paying with Square:
Hi Sandy, Thank you for your help. Going to go ahead and get a new computer this evening. Since you did the back up for me I can use that for the new one correct? Thank you $60.00
Customer Service, Other, Quality, Thoroughness, Timeliness
Great experience. Everything fixed quickly and efficiently. Sandy is the best! $55.00
Customer Service, Other, Quality, Thoroughness, Timeliness
As always, it was excellent. Sandy can always fix the problem quickly and thoroughly!!! $60.00
Customer Service, Other, Quality, Thoroughness, Timeliness
knew what the problem was an got it solved very quickly. $75.00
Customer Service, Quality, Thoroughness, Timeliness
Great service! $90.00
Customer Service, Quality, Thoroughness, Timeliness
very professional. $150.0
Customer Service, Quality, Thoroughness, Timeliness
So far everything looks great. $100.00
Customer Service, Quality, Thoroughness, Timeliness. $175.00
Customer Service, Other, Quality, Thoroughness, Timeliness
Thanks for the service. $10.00
Customer Service, Quality, Thoroughness, Timeliness
Always takes care of my family. Thanks again Sandy. Saved my stresser from having a melt down. $90.00
Customer Service, Other, Quality, Thoroughness, Timeliness
Sandy always comes to our rescue. We can always count on him to fix our IT problem. We trust him. $45.00
Customer Service, Quality, Thoroughness, Timeliness
Sandy has always been very professional in my dealings with him. I rust his work. $90.00
Customer Service, Other, Quality, Thoroughness, Timeliness
Very happy with service, solutions and end performance. Could not have asked for better service. $227.00
General Feedback
😊 You are great!!! $110.00
Customer Service, Other, Quality, Thoroughness, Timeliness
Friendly and reassuring 😄 $180.00
Customer Service, Quality, Thoroughness, Timeliness
Great service and turnaround. $90.00
Customer Service, Quality, Thoroughness, Timeliness
Sandy is always fantastic. Very responsive, knowledgeable and kind. He would be hard to replace. $20.00
Customer Service, Quality, Thoroughness, Timeliness
IT WAS NICE TO HAVE A COMPUTER KNOWLEDGABLE PERSON, PUT COMPUTER LANGUAGE/EXPLAINATIONS IN A WAY THAT A COMPUTER CHALLENGED CLIENT CAN UNDERSTAND. I APPRECIATE SANDY BEING VERY PATIENT. I WOULD SEEK HIS EXPERTISE AGAIN & ALSO REFER OTHERS TO HIM. THANK YOU SANDY. $105.00
Customer Service, Quality, Thoroughness, Timeliness
Always great service and great results!!! Thank you. $75.00
Customer Service, Quality, Thoroughness, Timeliness
Great job as always. Excellent customer service. $120.00
Customer Service, Quality, Thoroughness, Timeliness
Sandy is a great guy! Very knowledgeable and polite! $100.00
Customer Service, Other, Quality, Thoroughness, Timeliness
Very helpful always great to work with. $150.00
Customer Service, Other, Quality, Thoroughness, Timeliness
Friendly. $85.00
Customer Service, Other, Quality, Thoroughness, Timeliness
Sandy is the best. Would not trust anyone else, $20.00
Customer Service, Quality, Thoroughness, Timeliness
Great service. Reliability. Always ready to help when needed. $150.00
Customer Service, Quality, Thoroughness, Timeliness
Always helpful, and solves problems. $85.00
Customer Service, Other, Quality, Thoroughness, Timeliness
Great job with patience. $75.00
Everything was fine as usual. Thanks Sandy. $60.00
Customer Service, Thoroughness, Timeliness. $75.00
Customer Service, Other, Quality, Thoroughness, Timeliness
Love this resource for all my computer needs, set-up, problems and questions. $75.00
Customer Service, Thoroughness, Timeliness
Sandy was very thorough in not only explaining what he had done to correct the problems with my laptop; but also steps I can take to prevent future problems. It is very refreshing to work with someone with extensive technical knowledge who takes the time to explain everything in layman terms. $75.00
Customer Service, Quality, Thoroughness, Timeliness
Fantastic $75.00
General Feedback
Hello Sandy Thank you very much for helping me with the lap top, here is the recipe to take of your cold. Ingredients: All vegetables in the store (bell peppers, tomato, onion, garlic, and so for)whole chicken. Olive oil. Clean and chop all the vegetables and suttee using olive oil Clean the chicken and cut to small pieces (everything, including the skin)In large pot add the chicken and add water, be generous with water, add salt and pepper for taste. Once the chicken is well cooked, add the vegetables and let it smear until is well done. Enjoy and hope you get well soon. Sincerely Yours, $75.00
Customer Service, Other, Quality, Thoroughness, Timeliness
Thank you so much, I should have called you first, thanks again, works great. $130.00
Customer Service, Quality, Thoroughness, Timeliness
Thanks for the service. $113.37
Customer Service, Other, Quality, Thoroughness, Timeliness
Great humor. $45.00
Customer Service, Quality, Thoroughness, Timeliness
always very helpful. $80.00
Google Reviews
Sandy is the BEST. If you need help or need someone to get you out of trouble use Sandy. You won't regret it for a second.
I have a Dell PC that is under the Dell "Premium" support plan. They worked on a problem I was having for 4-5 days with no success. Their recommended solution ultimately was to re-install Windows and start from scratch. I called Sandy, he was out to our house within an hour and had the problem solved in about 1 hour. He saved me re-installing Windows and all of the implications that come with that install. Sandy is a true pro and I will recommend him to anyone.
Sandy is a wizard! He has been to my home, helped me remotely and fixed my desk top at his shop when the manufacturer said it couldn't be repaired. He is fast and affordable and the only person I trust for repairs.
Quick service, reasonable prices
He helped us in an emergency situation on our road trip. Great service!
Good service at a fair price. Very helpful.
Great service Very professional very honest and fast highly recommend
I have used SparksHelp.com for over 17 years. He can work on your computer remotely which means you don't have to leave your house. He is honest so you can trust that your data and sensitive documents are secure. He is dependable and gives you a rate up front so there's no surprise at the end. His rates are competitive and he seems to work non-stop so you get your computer back fast. I have used the Top 3 services here in Washoe County and SparksHelp is the best investment
I started working with Sandy Lack, SparksHelp.com in 2015. He is one of the most, reliable and professional software/ hardware computer technicians that I have worked with. I appreciate his honesty and patience with me as we have worked through computer challenges. Sandy has personally made the trip to my office for computer repair. I have dropped off hardware at his office and he has worked on my computer remotely. Over the years he has proven his work ethic. I try not to take advantage of his hours because I know he goes out of his way to help me quickly and efficiently. I highly recommend Sandy to anyone who would like a computer technician for a one time job or "quick fix" and also for those who are searching for someone they can trust and develop a life long "family" relationship with.
I texted Sandy late on a Friday night, needing to transfer the contents of my old, Win 7 machine to a new Win 10 machine that I had bought. He was able to do that the next day for me, while I was in town doing errands so that I did not have to make a second trip. He did an amazing job, including transferring passwords to websites so that I didn't have to spend days resetting them! I haven't had a computer guru in too many years to count that has been able to match Sandy's depth of knowledge and ability. I highly recommend Sandy, and have already referred friends to him and his business.
I have used Sandy for over 13 years. I met him when working at my previous dental office. When I changed employers and we needed IT help I knew he was the man to call. He has been helping us ever since. I also use him for personal use and my husband uses him at his construction company. We once had a major bug issue with our server that completely shut down our use of all 10 workstations, and Sandy made us a priority and worked through night and got us up and running for the next business day. When it counts he's really there. He's always calm, cool, and collected and he gets you back to business...wouldn't use anyone else.
I have used Sandy for my computer needs for several years. He has retrieved several files off of a "dead" computer, backed up my existing files, and is always available when needed. He is reliable and knows how to fix any technical issue. I highly recommend him to anyone!
Sandy, Is a super fellow as well as a friendly computer "genius". That's the only word I can think of that adequately describes his talent. I could go on forever but I think it's best just to say I think you'll be satisfied with any work he does for you. Most of the time you don't even have to leave your home he can fix most computer problems right over the internet. I have been a happy customer of Sparks Help for the last half dozen years. Fred - Bridle Path.
I have used Sandy for many years now. I have a home-based business with several computers that need to talk to each other. He has all my equipment running at optimal capacity and functioning properly. If I have any issue, he generally responds within a few minutes of my either texting, emailing, or trying to connect to him remotely. I highly recommend Sandy for any job big or small concerning electronics, Internet, computers, etc.
This guy is awesome at resolving all my computer issues! He is honest and reasonably priced!... More
Very helpful and knowledgeable. Didn't up sell or make me pay extra bs. Give him your business and you will not be disappointed in the outcome.
About 10 years ago, a friend recommended Sandy as a computer guy who could help us. All the accolades that were given have proven true. He is current with the today’s offerings as well as was able to navigate us through problems we had with our old hardware/software. He is responsive. Today, most of our needs for service are handled via e-mail and the repairs are made via his direct internet connection. He has made the technical world very comfortable for us. Sparks Nevada
Sandy at SparksHelp is amazing! We have been utilizing his services for our home and business computers for many years. The convenience of his ability to work online from his office while our computers stay with us is a huge timesaver. His fees are very affordable and best of all he makes it easy to keep our computers up-to-date even with our lack of tech experience. We highly recommend Sandy’s services.
Sandy has been my computer guy for several years. I've always had GREAT results with his help. The way his business is set up, I always feel connected whenever I need him. His pricing for his work is very reasonable in comparison. I would never go anywhere else. Thank you Sandy for all the help over the years. You're awesome!!
Sandy has provided us with excellent service for several years. We first started using Sandy's very professional service several years ago for our home PC challenges. He was always very professional and, most important, fixed our problems. When we purchased our business, I brought Sandy in to serve all of our needs in the office. He has done everything from helping us setup the office, fix various problems on an on-going basis to completely restoring our server. I highly recommend Sparks Help.
We have a business and needed a new hard drive and Sandy did a great job at a fair price. We will definitely be going back for future computer repairs. Thanks!!!